FAQs
FAQ
Shipping
Q. How long does shipping take?
Delivery estimates and shipping costs are shown at checkout. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Q. Where do you ship to?
We currently ship to addresses within the continental United States only. We do not currently ship to Hawaii, Alaska, Puerto Rico, or other excluded areas. International shipping is not available at this time.
Q. How can I track my order?
Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. If you do not receive the email, please check your spam or junk folder. If you still cannot find it, please contact our customer support team.
Q. When will my order be shipped?
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
Returns & Refunds
Q. Can I return my order or receive a refund?
Yes. We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your product. Please refer to our Refund Policy for detailed procedures and conditions.
Q. What if my product arrives damaged or defective?
If your product arrives damaged or defective, please contact our customer support team and provide photos of the product and the issue. We will review your request and determine the appropriate solution, which may include a replacement or refund.
Q. Can I cancel or modify my order?
You may request to cancel or modify your order before it has been shipped. Once an order has shipped, it cannot be canceled. After receiving the item, you may contact us to request a refund under our 30-day money-back guarantee.
Weighted Vest
Q. What is the Weighted Vest designed for?
The Weighted Vest is designed to add resistance to everyday movement and training. It can be used for walking, strength training, conditioning, bodyweight exercises, and rucking.
Q. What weight options are available?
The Weighted Vest is available in two options: 12 lb and 16 lb.
Q. Can I wear the Weighted Vest while walking?
Yes. The vest can be incorporated into walking sessions to add resistance without requiring you to change your usual route or routine. Start with a comfortable load and gradually increase the challenge as you become accustomed to wearing the vest.
Q. Can I use the Weighted Vest for strength training?
Yes. The vest can be used with bodyweight movements such as squats, lunges, push-ups, step-ups, and other conditioning exercises.
Q. Is the Weighted Vest suitable for beginners?
The vest can be used by beginners, but we recommend starting conservatively and choosing a load that allows you to maintain proper form and comfortable movement. Increase the challenge gradually as you become more comfortable.
Q. How should I choose between the 12 lb and 16 lb versions?
The 12 lb version is a good starting point if you are new to weighted training or plan to use the vest primarily for walking and general conditioning. The 16 lb version provides a greater training challenge for users who are already comfortable exercising with additional load.
Training & Recovery
Q. What types of training can I use Apex Recovery gear for?
Our gear is designed to support a variety of active lifestyles, including strength training, running, walking, conditioning, functional fitness, and recovery-focused routines.
Q. Can I use Apex Recovery gear for everyday activities?
Yes. Many of our products are designed to fit naturally into everyday routines. Whether you're walking, training at the gym, running, or recovering after a workout, our goal is to make training and recovery more accessible.
Q. How often should I train or use recovery gear?
There is no single routine that works for everyone. Use our products according to your training experience, goals, and comfort level, and increase intensity gradually.
Q. Do your products guarantee specific results?
No. Individual results vary depending on factors such as training, consistency, nutrition, recovery, and other individual circumstances. Our products are designed to support your training and active lifestyle, but we do not guarantee specific performance, fitness, or body-composition results.
Product Care & Use
Q. How should I use my Apex Recovery products safely?
Always use products according to their intended purpose and follow any product-specific instructions provided with your order. Start at a comfortable level and gradually increase intensity or resistance as appropriate.
Q. What should I do if I experience discomfort while using a product?
Stop using the product if you experience unusual pain or discomfort. If the issue persists or you have concerns about whether a product is appropriate for you, consult a qualified healthcare professional.
Q. Can I wash or clean my training gear?
Care instructions vary by product. Please follow the cleaning and care instructions provided for the specific product. When in doubt, avoid machine washing or using harsh chemicals unless the product instructions specifically allow it.
Payment
Q. What payment methods do you accept?
You can use the payment methods available at checkout, including credit and debit cards and other payment options supported by Shopify Payments.
Warranty & Support
Q. Does my purchase come with a warranty?
We provide support for products that experience defects under normal use. If you experience an issue with your product, please contact our customer support team with details and photos of the issue. We will review your request and determine the appropriate solution on a case-by-case basis.
Q. How can I contact customer support?
If you have questions about an order, product, shipping, or returns, please contact our customer support team through the Contact page on our website. When contacting us about an order, please include your order number so we can assist you more efficiently.